FAQs

do you prescribe medication for every patient?

No, medication is prescribed on a case-by-case basis. Dr. Rain will thoroughly discuss each prescription so that you understand why it is specifically recommended for you. Together, you will go over your medication’s use, side effects, risks, benefits and if any alternatives are available. At times psychotherapy (talk therapy) may be more appropriate than medications, or a combination of both. These various options will be discussed with you to create a collaborative treatment plan.

What is your cancellation policy?

We require at least 24 hours notice for rescheduled or cancelled appointments. The full fee will be charged for late cancellations or missed sessions.

Can i email dr. rain directly?

We use Luminello, our electronic medical record provider, for all communications. From your Luminello patient portal, you will be able to message Dr. Rain, make appointments, submit forms and access links to telehealth visits.

You can also call our office at 214-817-0877.

Can i use my insurance?

Grow Mental Health & Psychiatry does not participate in health insurance plans, so Dr. Rain is considered out-of-network with insurance providers.

Some health insurance plans include out-of-network benefits which may reimburse the cost of sessions. If you are interested in submitting a claim to your insurance company, we can provide a detailed billing statement. If you have questions about your eligibility for out-of-network reimbursement, please contact your insurance company.

what if my situation is an emergency?

Dr. Rain does not provide emergency services. In an emergency, please call 911 or go to your nearest emergency room.